Funded Trading Plus review
UK-based CFD prop firm since 2021, now under the Instant Funding group
- CEO
- Simon Massey
- Headquarters
- United Kingdom
- Founded
- 2021
- In business
- 5 years
- Trustpilot
- ≈4.8 · hidden
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Our grade
Average
5.6 / 10 · #12 of 22
≈4.8
Trustpilot
2.7K reviews
- 5★89%
- 4★5%
- 3★1%
- 2★1%
- 1★4%
What traders say about Funded Trading Plus
Trustpilot · 321 reviews analyzed
Trustpilot TrustScore
2,666 reviews
Trustpilot hides this firm's TrustScore, which it does after finding fake reviews or other guideline breaches. Based on our analysis of its visible reviews, the score would be about 4.8.
- · Trustpilot is not displaying a TrustScore for this profile and states it has removed a number of fake reviews for a guideline breach.
- · Score and distribution above are our own star-weighted average of a 200-review recent sample (Aug 2025-Sep 2026), not a Trustpilot-published figure.
- · 49% of the recent sample is marked verified by Trustpilot; 159 reviews were posted in the trailing 12 months.
- · The company actively replies to negative reviews, though several 2026 replies are signed 'Instant Funding Team' rather than 'Funded Trading Plus Team'.
- · Star breakdown from Trustpilot's own counts: 2380 five-star, 138 four-star, 27 three-star, 28 two-star and 93 one-star of 2666.
Recent sentiment
Trend: declining200 most recent reviews · 49% verified
2026-02: 12.5% negative, average 4.33, 24 reviews; 2026-03: 30.8% negative, average 3.62, 13 reviews; 2026-04: 15.4% negative, average 4.23, 13 reviews; 2026-05: 0% negative, average 5, 9 reviews; 2026-06: 50% negative, average 2.7, 10 reviews; 2026-07: 40% negative, average 3.2, 5 reviews; 2026-08: 50% negative, average 3, 6 reviews; 2026-09: 83.3% negative, average 1.33, 6 reviews
Most reported issue · 34% of complaints
Customer support delays and unresponsiveness
The top complaint in the negative sample, concentrated in reviews from June through September 2026 after live chat was reportedly disabled and tickets began going unanswered for one to two weeks.
Most praised · 22% of positive reviews
Fair, clear rules
The most common praise theme, crediting FTP's hard/soft rule split and worked drawdown examples for making the evaluation easy to understand, mostly in reviews from before the 2026 acquisition.
Complaint themes · 121 negative reviews
- Customer support34%
Traders describe live chat being pulled after the 2026 platform update, tickets going unanswered for one to two weeks, and generic or automated replies that don't resolve the issue.
- Rule interpretation / hidden rules30%
Long-time traders say rules they understood for years (margin usage, linked-account definitions, 'tick scalping') were reinterpreted or applied retroactively after the acquisition.
- Account breached or terminated26%
Reviewers report accounts closed for alleged rule breaches — margin flags, being 'linked to a banned trader,' disputed drawdown math — often without evidence shown to the trader.
- Pricing, fees and refunds24%
Complaints center on challenge-fee refunds not processed after a declared breach or a stated money-back offer, and on commission or spread costs not being clear upfront.
- Platform and technical issues17%
Reports of the trading platform freezing at the moment of closing a trade, forced migrations off DXtrade/cTrader with short notice, and server outages during the 2026 upgrade.
- Payout denied or profits cancelled15%
A recurring pattern of a payout being approved verbally or shown as processed, then disputed, delayed, or tied to a new KYC or 'risk' condition before funds arrive.
Praise themes · share of 4–5★ reviews
- Fair, clear rules22%
Many reviewers, especially pre-2026, describe the hard/soft rule split and drawdown mechanics as unusually easy to understand compared with other prop firms.
- Trustworthy / legit21%
Traders who received multiple payouts over one to three years describe the firm as consistently honouring its stated terms during that period.
- Trading conditions & platform15%
Positive mentions of tight forex spreads, low slippage and a straightforward dashboard, mostly from reviews predating the 2026 platform migration.
- Fast, smooth payouts12%
Several reviewers report payouts landing within hours to two days of a request, including on-demand first payouts for Instant Funding and 1-Step Express.
- Helpful support11%
Praise for specific support agents and the education team (mentor Andrew Lockwood is named repeatedly) resolving issues quickly in 2023-2025 reviews.
Our read of the reviews
Funded Trading Plus's 200-review recent sample splits 73% positive, 2.5% mixed and 24.5% negative, with a 49% verified share — but the headline number hides a sharp split in time. Monthly averages held between 3.4 and 4.6 from August 2025 through May 2026, then fell off a cliff after Instant Funding's May 26, 2026 acquisition: June 2026 averaged 2.7 (50% negative), and September 2026 averaged just 1.33 with 83% of that month's reviews negative. Trustpilot has since hidden the company's TrustScore and disclosed it has removed a number of fake reviews for a guideline breach.
The negative sample's biggest themes are customer support (34% of negative reviews), rule interpretation and hidden rules (30%), and account breaches or terminations (26%) — almost all concentrated in 2026 and tied to the same post-acquisition period: a platform migration off DXtrade and cTrader onto Match-Trader, a paused live chat, and traders reporting withdrawal records that changed status in the portal without an explained ledger. One trader's dispute escalated to a UK Information Commissioner's Office data-access complaint.
The praise themes — fair and clear rules, trustworthiness, tight spreads, and fast payouts — are real and well represented, but skew toward reviews from 2023 through early 2026, before the acquisition. Several 2026 reviewers explicitly contrast a firm they trusted for one to three years with service that 'completely tanked' after the ownership change, which is the clearest signal in the data: this is a firm whose historical reputation and its current trajectory point in different directions.
Method: we collected the 200 most recent Trustpilot reviews plus the most recent 121 1–2★ reviews, classified every review by theme and read the samples by hand. Shares are of the stated sample. How we analyze reviews