The5ers review
Raanana, Israel-based CFD and futures prop firm with 1-, 2- and 3-step programs since 2016
- CEO
- Gil Ben Hur
- Headquarters
- Israel
- Founded
- 2016
- In business
- 10 years
- Trustpilot
- 4.7(39K)
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Our grade
Excellent
7.7 / 10 · #2 of 22
4.7
Trustpilot
39K reviews
- 5★90%
- 4★6%
- 3★1%
- 2★0%
- 1★3%
What traders say about The5ers
Trustpilot · 425 reviews analyzed
Trustpilot TrustScore
38,828 reviews
- · Profile claimed since October 2019; the firm actively invites customers to review, and 99% of the latest 5-star reviews carry Trustpilot's Verified label
- · Replied to 95% of negative reviews, typically within a week; Trustpilot notes the firm may use AI assistance for replies
- · No warning banner on the profile
- · About 200 of the 1,219 one-star reviews ever posted arrived between August 4 and September 30, 2026
- · Third-party coverage (GhostTraders, August 2026) says the TrustScore slipped from 4.9 to 4.7 during 2025-2026
Recent sentiment
Trend: declining200 most recent reviews · 94% verified
2026-09: 6.8% negative, average 4.66, 176 reviews; 2026-10: 0% negative, average 4.92, 24 reviews
Most reported issue · 38% of complaints
Accounts closed at the payout stage
Traders who passed or were already funded say their accounts were terminated, or their payouts refused, after a risk review that cited coordinated trading with another account, one-sided bets, bulk trading or a failed ownership and strategy interview.
Most praised · 18% of positive reviews
Payouts paid as promised
Funded traders report first and repeat payouts arriving within hours to three days; clear rules, helpful support and the firm's long track record are each mentioned about as often.
Complaint themes · 225 negative reviews
- Termination or payout denial after risk review38%
Accounts closed or profits refused at the payout or scaling review for coordination with another account, one-sided bets, bulk trading or failed interviews; reviewers say the evidence was a screenshot of similar entries.
- Slow or unhelpful support20%
Tickets and emails unanswered for days, generic replies to execution disputes, and risk or KYC reviews with no timeline.
- Slippage, spreads and price feed18%
Stop-losses filled far beyond their level around NFP and other releases, wide gold spreads on Summer Plan accounts, platform freezes, and a market-data fault one reviewer says the firm confirmed in writing in late September.
- KYC and payment-name rejections10%
Funded accounts withheld after passing because third-party KYC failed, the profile name did not match the ID, or the card used belonged to someone else.
- Daily-loss breach disputes9%
Accounts ended for breaching the daily limit by a few dollars after slippage, or because the equity-based calculation counted floating profit.
- Payout delays7%
Payouts and affiliate commissions pending for two weeks to two months, with support saying the case is still under review.
- Fake-review and review-removal claims6%
Reviewers allege the flood of 5-star reviews is manufactured and that the firm asked them to delete, or flagged, their negative reviews.
Praise themes · share of 4–5★ reviews
- Trust and track record19%
Long-time customers call it one of the most reliable firms and point to its ten-year history.
- Payouts received18%
First and repeat payouts reported within hours to three days via Rise or crypto, including one trader on a ninth payout.
- Clear rules18%
Rules described as simple, transparent and easy to follow, with no surprises during the evaluation.
- Helpful support18%
Agents credited with quick, polite fixes for dashboard, login and verification problems.
- Platform and trading conditions13%
Stable platform, decent execution and spreads, though TradingView users mention glitches and slow loading.
- Summer Plan pricing8%
The $149 $100K Summer Plan is repeatedly called the cheapest large account on the market.
Our read of the reviews
The5ers' Trustpilot profile looks spotless from a distance: 4.7 from 38,828 reviews, 90% of them five stars. Up close, the inflow is dominated by short invited reviews. The 200 most recent reviews were all posted between September 28 and October 1, 2026, about 50 a day; 94% carry the Verified label, 62% of the 4-5 star reviews are under 80 characters, and reviewers in India and Vietnam wrote 87 of the 200. The longer positive reviews mostly praise payouts arriving within hours to three days, clear rules and responsive support, with the cheap Summer Plan a frequent mention.
The negative side is concentrated and recent. About 200 of the 1,219 one-star reviews the profile has ever received were posted between August 4 and September 30, 2026, a steady 20 to 30 a week. Around 38% of the 225 one- and two-star reviews we analysed describe accounts closed or payouts refused after a risk review, most often for coordinated trading judged by similarity to an unknown trader, one-sided bets, bulk trading or a failed ownership interview. The next clusters are unresponsive support (20%), slippage, spreads and price-feed problems (18%) and KYC or card-name rejections (10%).
The direction is negative even though the headline score has barely moved. One-star reviews currently make up about 5% of new reviews against 3.1% all-time, and outside coverage puts the TrustScore at 4.9 before 2025. Some reviewers also say the firm pushed them to take reviews down, and the terms now treat disparaging posts as grounds for termination, so the visible negative count is more likely understated than inflated.
Method: we collected the 200 most recent Trustpilot reviews plus the most recent 225 1–2★ reviews, classified every review by theme and read the samples by hand. Shares are of the stated sample. How we analyze reviews