TradeDay review
Chicago futures prop firm since 2020, selling monthly Quick Pay and Fast Pass evaluations
- CEO
- James Thorpe
- Headquarters
- United States
- Founded
- 2020
- In business
- 6 years
- Trustpilot
- 4.6(1.4K)
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Our grade
Good
7.0 / 10 · #5 of 34
4.6
Trustpilot
1.4K reviews
- 5★85%
- 4★6%
- 3★2%
- 2★1%
- 1★6%
What traders say about TradeDay
Trustpilot · 308 reviews analyzed
Trustpilot TrustScore
1,443 reviews
- · Claimed since August 2020; Trustpilot says the firm asks customers to review, positive or negative
- · Replied to 86% of negative reviews, typically within a week (Trustpilot figure); in our 108-review negative sample 95% carry a reply
- · TradeDay's Learn & Earn program awards 20 points (worth $20 in its shop) for leaving a Trustpilot review and 20 for a Google review
- · 47% of 5-star reviews in the recent sample are under 80 characters, and only 0.5% of recent reviews are marked verified
- · No consumer warning banner on the profile
Recent sentiment
Trend: stable200 most recent reviews · 1% verified
2026-03: 0% negative, average 4.96, 25 reviews; 2026-04: 15.4% negative, average 4.23, 13 reviews; 2026-05: 22.2% negative, average 3.89, 9 reviews; 2026-06: 13% negative, average 4.43, 23 reviews; 2026-07: 7.1% negative, average 4.71, 28 reviews; 2026-08: 15.4% negative, average 4.35, 26 reviews; 2026-09: 11.8% negative, average 4.41, 17 reviews; 2026-10: 0% negative, average 5, 3 reviews
Most reported issue · 66% of complaints
Accounts closed or offboarded
Two thirds of the 108 negative reviews describe a failed, closed or suspended account. Firm replies most often cite non-trading reasons (multiple usernames, card fraud flags, restricted countries, failed KYC, lapsed subscriptions) or a breached drawdown or time rule.
Most praised · 26% of positive reviews
Payouts received quickly
46 of 175 recent 4-5 star reviews describe receiving a payout, many within hours of the request and through Riseworks the same or next day, with Quick Pay's no-buffer day-one withdrawals singled out.
Complaint themes · 108 negative reviews
- Support handling and tone44%
Tickets answered with policy links, refusals to reinstate accounts, and replies some reviewers found dismissive; long-time customers in August-September 2026 describe declining service.
- Rule disputes over closures41%
Intraday funded drawdown, holding into the close or a tier 1 release, the 2% price-limit rule, microscalping and linked-account findings; 7 of the 21 negative reviews from 2026 fall here.
- Subscription billing and refunds31%
Evaluations closed after cancelling a renewal or a failed card or PayPal charge, renewals that did not include a reset, and no refunds on unused months.
- Platform outages and glitches22%
A 30-minute Tradovate shutdown in August 2025, an AWS outage affecting the TDX platform in October 2025 and NinjaTrader onboarding delays in early 2026.
- Payout denied or profits removed11%
Denials tied to third-party services, shared IPs or households, multiple accounts and VPN use; no reviews report a payout that was approved and then paid late.
- KYC and country restrictions11%
Failed Riseworks KYC after passing, and existing accounts closed when TradeDay withdrew from Vietnam, Morocco and China.
Praise themes · share of 4–5★ reviews
- Payouts received26%
Fast approvals, day-one Quick Pay withdrawals and crypto or bank transfers through Riseworks.
- Helpful support25%
Named support and risk staff resolving payout and platform problems, live chat answers within minutes.
- Fair, clear rules18%
One drawdown rule, no daily loss limit and plainly explained objectives on the dashboard.
- Trustworthy and long-running14%
Reviewers cite the firm's age since 2020 and its track record compared with newer futures firms.
- Price and value9%
Cheap discounted entry, no activation fee and free education, squawk and research in the members area.
Our read of the reviews
TradeDay's Trustpilot profile is healthy on the numbers: 4.6 stars from 1,443 reviews, 85% five-star, and only 21 one- and two-star reviews in 2026 to October 5. In the 200 most recent reviews 87.5% are positive and 10.5% negative, with monthly negative shares moving between 0% and 22% without a clear direction. The positive side leans on payouts and support: about a quarter of 4-5 star reviews describe a payout and a quarter praise named staff. Some of that volume is solicited, since TradeDay pays 20 shop points per review and nearly half of recent 5-star reviews are one-liners.
The 108 negative reviews since 2022 are mostly about losing an account rather than losing money already earned. Our classification puts account closures in 66% of them, support in 44% and rule disputes in 41%, while payout denials sit at 11% and late payouts at zero. TradeDay replies to 95% of them and usually names a reason: card fraud flags, multiple usernames, restricted countries, failed KYC, or a breached drawdown, close or news rule. Those replies are specific but often blunt, and a few from 2024 openly tie funding decisions to how a trader behaved toward support or on Trustpilot.
Recurring themes worth knowing before you buy are the intraday funded drawdown for EOD buyers, the subscription rules that end an evaluation on cancellation, and the funded-stage limits added with TradeDay 2.0. The trend is stable rather than improving.
Method: we collected the 200 most recent Trustpilot reviews plus the most recent 108 1–2★ reviews, classified every review by theme and read the samples by hand. Shares are of the stated sample. How we analyze reviews