FTMO review
Prague-based prop firm since 2015, selling 1-Step, 2-Step and futures evaluations
- CEO
- Otakar Šuffner
- Headquarters
- Czech Republic
- Founded
- 2015
- In business
- 11 years
- Trustpilot
- 4.8(53K)
Czech RepublicWork at FTMO? Claim this profile
Our grade
Excellent
8.4 / 10 · #1 of 22
4.8
Trustpilot
53K reviews
- 5★92%
- 4★4%
- 3★1%
- 2★0%
- 1★3%
What traders say about FTMO
Trustpilot · 400 reviews analyzed
Trustpilot TrustScore
53,472 reviews
- · Claimed since November 2019, paid Trustpilot subscription; 12,545 of the 23,164 reviews from the past 12 months came through automatic review invitations
- · Has not replied to any negative review in the past 12 months (0 of 665); Trustpilot says it may use AI-assisted replies
- · Flagged 337 reviews in 12 months, 83% of them 1-star; 204 were removed after the reviewers did not respond, and 38% of flags were judged invalid
- · No consumer warning banner on the profile
- · Listed in Trustpilot's Educational Institution category
Recent sentiment
Trend: stable200 most recent reviews · 73% verified
2026-02: 2.7% negative, average 4.83, 1826 reviews; 2026-03: 4.8% negative, average 4.76, 1646 reviews; 2026-04: 4% negative, average 4.78, 1309 reviews; 2026-05: 4.2% negative, average 4.78, 1204 reviews; 2026-06: 4.1% negative, average 4.78, 1296 reviews; 2026-07: 2.2% negative, average 4.86, 2987 reviews; 2026-08: 2.3% negative, average 4.86, 3253 reviews; 2026-09: 2.3% negative, average 4.87, 2761 reviews
Most reported issue · 28% of complaints
Discretionary enforcement after passing or at payout
Reviewers describe 1% risk-per-trade-idea caps, one-sided betting flags and FTMO Accounts refused over alleged cross-account hedging or linked registrations, usually without trade-level evidence and with appeals declared final.
Most praised · 30% of positive reviews
Fast, reliable payouts
About 30% of recent 4-5 star reviews mention a reward, many describing card payouts within hours, bank wires within a few days and a refunded 2-Step fee.
Complaint themes · 200 negative reviews
- Slow or template support replies22%
Tickets marked solved without an answer, copied FAQ text, multi-day waits and refusals to name the trades behind a breach, restriction or termination.
- Slippage, spreads and stop-loss fills22%
Stops filled far beyond their level on gold, around news or at rollover, wide XAUUSD spreads, and fills reviewers say did not match outside price feeds.
- Risk caps and one-sided betting flags18%
A 1% risk-per-trade-idea limit imposed after passing or at a payout request, sometimes on all future accounts, or profitable runs labeled one-sided betting.
- Refunds, payments and pricing15%
Fees kept after an FTMO Account was refused, crypto payments not credited, high prices and a promotion that disappeared at checkout.
- FTMO Account refused after passing12%
Registrations terminated after both phases for alleged cross-account hedging, linked registrations or KYC discrepancies.
- Daily-loss breaches by small margins8%
Accounts lost by a few dollars once commissions, swaps or slippage were counted, plus confusion over the CE(S)T day boundary.
- 200K Swing option withdrawn6%
Traders who bought or passed $200K Swing challenges report being switched to Standard accounts with weekend and news limits.
- Payout refused outright6%
Reward requests declined for alleged breaches such as one-sided betting or news and weekend trading on Standard accounts.
Praise themes · share of 4–5★ reviews
- Payouts paid on time30%
Rewards reported within hours by card or crypto and within a few days by bank wire.
- Trust and professionalism29%
Reviewers call FTMO the most established and transparent prop firm they have used.
- Helpful support22%
Quick, clear answers on live chat and email, including help with KYC and payment problems.
- Clear rules17%
Objectives are easy to follow and to track in Account MetriX.
- Platforms and tools7%
Stable platforms, the mobile app and dashboard tools get credit.
Our read of the reviews
FTMO's Trustpilot profile is huge and steady: 23,164 reviews in the 12 months to September 2026, an average between 4.76 and 4.87 stars in every month, and a 1-2 star share between 1.9% and 4.8%. Volume follows FTMO's invitation flow rather than sentiment: automatic invitations produced 54% of the year's reviews and ranged from 295 in May 2026 to 2,161 in July. Unprompted reviews are tougher, with 4.3% at 1-2 stars versus 1.6% of invited ones, and 113 of the 190 five-star reviews in our 200-review recent sample (September 29 to October 1) are under 80 characters.
The 200 most recent 1-2 star reviews (June 17 to September 30, 2026) are rarely about money that never arrived. The biggest cluster, about 28%, describes discretionary enforcement after passing or at payout: 1% risk-per-trade-idea caps, one-sided betting flags, or FTMO Accounts refused over alleged cross-account hedging and linked registrations, usually without trade-level evidence. Execution complaints about slippage, gold spreads and stop-loss fills follow at about 22%, then the withdrawal of the 200K Swing option and daily-loss breaches by a few dollars.
Praise is consistent: rewards that arrive within hours or days, a professional support team and rules that are clear for traders who keep risk modest. Monthly 1-2 star counts have stayed between 50 and 79 since November 2025, so we rate the trend stable, but FTMO has not answered any negative review in public for a year.
Method: we collected the 200 most recent Trustpilot reviews plus the most recent 200 1–2★ reviews, classified every review by theme and read the samples by hand. Shares are of the stated sample. How we analyze reviews